Features

Spruce provides a comprehensive platform for communication and care beyond the four walls of the exam room. Explore our full capabilities below:

Omni-Channel Practice Communication
  • Text, email, video, fax, web chat, in-app chat
  • Robust telephony features
  • Unified inbox
  • Tagging, filters, and notification management
Cloud Telephony
  • Multiple phone lines / extensions
  • Smart phone tree
  • 2-way texting
  • Voicemail transcription
Care Team Collaboration
  • Internal notes within patient conversations
  • Paging and tasks
  • Chat 1:1 or team-wide
  • Configurable chat channels by topic
Automated Call Answering
  • Robust, customizable phone tree
  • Reply by text
  • Initiate pages, tasks, and tagging based on caller behavior
  • Supports after-hours workflows and on-call schedules
  • Automate common front desk workflows
Patient Acquisition
  • Customizable “Get In Touch” web widget
  • Robust marketing toolkit
  • Advanced attribution (“Where did a new patient come from?”)
  • Automatically solicit online reviews from happy patients (coming soon)
Patient mobile apps
  • Supercharged messaging with care cards
  • A virtual clinic in patients’ hands
Telemedicine
  • Video Visits
  • Spruce Visits (asynchronous virtual visits)
  • Custom visits
  • Care plans
Workflow & Engagement Automation
  • Saved messages
  • Scheduled messages
  • Conversation automation
  • Bulk outreach and messaging
Analytics
  • All patient touch points across all channels
  • All team activity
  • Data export via csv
Integrations
  • Contact and patient information sync
  • Communication history sync
Integrated with your EHR

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