Mental Health

Simplify and secure your practice communication

Spend more time with patients and less time on practice administration, compliance and coordination. Spruce enables health care providers to simplify their practice and grow their business with telemedicine.

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"As an outpatient child and adolescent psychiatrist, finding a platform that allowed me to text with patients without disclosing my personal cell and that signed BAAs was challenging...until I found Spruce."
Dr. Carlene MacMillan, Brooklyn Minds
Read more from Dr. MacMillan and Dr. David Craig on why Business Associate Agreements (BAAs) are crucial to HIPAA-compliance.
Read more from Dr. MacMillan and Dr. David Craig on why Business Associate Agreements (BAAs) are crucial to HIPAA-compliance.
Web | iOS | Android

Modern phone system

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Second phone line(s)

Get a practice phone line (or port an existing one) to disguise your personal cell and field patient calls and texts.

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Flexible call forwarding

Forward your practice phone line to your cell, an assistant’s cell, or send all incoming calls to voicemail during patient sessions.

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Voicemail transcription

Maintain a separate secure voicemail for patients. All voicemail messages are automatically transcribed to save you time.

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After-hours configuration

Invite patients to distinguish between urgent and non-urgent messages after hours. Configure additional SMS alerts for urgent matters.

One system for all your communication and telemedicine needs

Flexible communication to fit your patients' preferences

Invite patients to message your practice securely via an easy-to-use patient app. No separate inbox for you to monitor; secure messages appear in the same place as SMS, calls and voicemail.

Secure team chat for more efficient collaboration

Eliminate sticky notes and manual handoffs. Securely manage care behind the scenes by flagging messages or assigning tasks to others within the app.

Telemedicine to grow your practice

Extend your practice anywhere, anytime with secure video chat and clinical questionnaires. Continue to treat patients when they are out of town and provide superior continuity of care.

Mobile payments for seamless credit card processing

Streamline payments with mobile billpay request sent to patients via the app. Get paid instantly for telemedicine sessions or other services your practice offers.

Compliance and peace of mind

Built for healthcare

Spruce is a platform built for healthcare with workflows and encryption optimized for providers.

HIPAA-compliant

Spruce is a HIPAA compliant solution, giving both you and your patients peace of mind.

Simple pricing

Pricing based on the number of staff in your practice. Month-to-month commitment, cancel any time.

"With 40+ therapists across 6 locations, Spruce has dramatically improved and streamlined how our busy practice communicates with patients and each other. It's not only made our workflows easier but allowed us to securely and seamlessly communicate with patients via their preferred channel (text or phone)."
Wendy Ludecke Selevitch
Soultenders

FAQ

How can Spruce help me stay HIPAA-compliant?

Communicating freely with patients in the context of HIPAA can be confusing and daunting. Spruce has worked with hundreds of mental health providers to help them stay HIPAA-compliant. We do this by signing BAAs; using underlying technology that secures communication to make most features inherently compliant; and helping providers obtain relevant patient consents when using standard email and SMS. Contact us for our white paper on this topic.

Why Spruce?

Spruce is built for healthcare and designed specifically to make providers lives easier. We offer simple and easy-to-use mobile and web apps that are compliant with HIPAA and loved by both providers and patients. Importantly, Spruce signs BAAs with our customers — something not typically offered by many other general-purpose communication apps.

What is a BAA and why is it so important?

A "business associate agreement" (BAA) is a written agreement required by HIPAA between covered entities and any entity handling patient PHI. Having a BAA in place with your communication provider(s) is an important aspect of HIPAA compliance for most practices.

Can you transfer an existing number into Spruce?

Yes, we have helped many providers port their existing number into Spruce from a range of carriers. When you sign up, just let our Support Team know that you’d like to port a number and we will guide you through the process.

Ready to learn more?

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