Last Modified: 21 April 2020
IF YOU ARE (OR SOMEONE ELSE IS) EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
We collect several types of information from and about users of our Platform, including both health care providers and their patients, as applicable, such as:
We collect this information:
The information we collect on or through our Platform may include:
As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
As with many other websites and applications, our Platform may use "cookies" or other technologies to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect information about your visit, including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open and are used for technical purposes, such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Spruce to disclose your individual identity. This information identifies your browser, but not you, to our servers when you use the Platform. We may also collect data by using "pixel tags," "web beacons," "clear GIFs," or similar means (collectively, "pixel tags") that allow us to know when you visit our Platform. Through pixel tags, we collect non-Personal Information or aggregate information that can be used to enhance your online experience and help us to understand traffic patterns.
This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties, and they sometimes provide information about you. We obtain information from such third parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, and search information providers, or third parties who share your information to provide your health care services, such as a medical provider including your information when they message or communicate with other medical providers or Spruce).
In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. Spruce does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in the "How We Use Your Information" section.
We, or health care providers with respect to their patients, may use information collected about you, including Personal Information, in the following ways:
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:
We do not currently respond to "do not track" signals as we do not track our users across third-party websites.
If you do not wish to have your contact information used by Spruce to promote our own products or Services, you can unsubscribe by following the instructions at the bottom of any email you have received from us. If you are not able to unsubscribe through this method, please contact us and we can handle your request. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address below.
We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Platform.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to or from our Platform; any transmission is at your own risk.
When you use our Platform, there is a risk that any PHI will be stored unencrypted on your mobile device. We have implemented a variety of technical safeguards to make sure that PHI does not leak onto your mobile device, but we cannot guarantee that these safeguards will work as intended.
We will not intentionally collect any Personal Information from children under the age of 13 through our Platform without receiving parental or other legal guardian consent. If you think that we have collected Personal Information from a child under the age of 13 through our Platform, please contact us.