Smart Access for Modern Practices

Consumer communication preferences have changed dramatically the last 10 years. Spruce makes adapting easy by adding smarts to your phone system and website, as well as new channels that patients increasingly expect, such as text and telemedicine.

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Access is number one on the list of patient-rated criteria for evaluating a medical clinic


of millennials would rather text a business than talk on the phone


of consumers are interested in seeing their doctor via telemedicine

Enhancing Access with Spruce Means...
No Missed Business
Patients are giving up on reaching you. More than 60% reach your voicemail and give up, don’t get their calls returned, or want to text you but can’t.
Happier Patients
Worried about online reviews? Delight patients by being more responsive and offering the modern communication channels they expect.
Less Work
All patient inquiries are in one place and you can process them in a fraction of the time thanks to features for response automation & team collaboration.
Expand and Optimize the Ways Patients Reach Your Practice
Instantly Upgrade Your Website
Convert website browsers into patients by adding a snippet of code for our “Get in Touch” widget. We’re using it on our own site – check it out!
A Phone Tree, That's Way Smarter
“Call Rescue” for callers that abandon, configurable “Textback,” after-hours care, triggered workflows, voicemail transcription, and more.
Texting That Patients Want
Automatically offer mobile callers the ability to communicate with you via text. Two-way SMS and secure messaging supported.
Simple, Integrated Telemedicine
If your closest appointment is weeks out, you’re losing revenue and patients. Automatically offer telemedicine to patients when they inquire about appointments.
Regain Control and Reduce Your Workload
Everything in One Place
All patient inquiries are centralized into Spruce’s unified, multi-channel inbox, accessible via modern web and mobile apps.
Built for Team Collaboration
Goodbye, sticky notes. Collaborate by assigning patient inquiries and making internal comments. Support for paging & on-call rotations.
Automated Responses and Streamlined Workflows
Less phone tag and greater efficiency. Offer more self-service options, automatically get full context on patient inquiries, and templatize common responses.
Analytical Visibility that Will Surprise You
Deep understanding of the patterns of how patients interact with your practice and how your team interacts with them.
"Spruce has been dynamite. Prior to Spruce, our practice was struggling with dropped calls and poor-quality connections. Everyone is so much happier with Spruce. Spruce has also had an unexpected effect of boosting the morale of our teams unlike anything I've ever seen. Thank you!"
Wendy Selevitch
"The majority of our patients are communicating with us digitally (email, text, portal). We know that this approach allows us to provide the best care and service for them, and having Spruce as a consolidated channel for all of it keeps us organized."
Dr. Radley Griffin
Griffin Concierge Medicine
"The biggest difference with my old traditional healthcare is I can send a chat message [to my provider] and I get a response quickly. Sometimes the response answers my questions, sometimes I do need an appointment…and then it's simply a matter of 'we can get you in in a couple of days'."
Strada Healthcare
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How Modern Communication Patterns and Expectations Affect Medical Practices

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